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A wonderful patient-focused service

Posted By horologiumdp78

"A wonderful patient-focused service"

About: Antrim Area Hospital / Emergency Surgical Unit (EMSU) Antrim Area Hospital / Ward C4 Male Surgical

(as a carer),

My father-in-law was miserable and in pain. he had a bowel complaint that was causing him terrible symptoms, he couldn't sleep and had stopped eating.

He did not want to go to hospital and we were so worried about him.

The EMSU / Ambulatory surgical service of Antrim Hospital saw and treated him quickly, effectively, efficiently and with compassion. Mr McAree and Mr McGuiness, together with all the staff of EMSU and the male surgical ward were fantastic!

I have worked in healthcare for over 25 years and want to communicate how wonderful this service is and how rare it is to find such a wonderful patient-focused service.

Thank you so much

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Responses

Response from Helen Davis, Advanced Nurse Practitioner, Emergency Surgical Unit (EmSU), NHSCT 2 months ago
Helen Davis
Advanced Nurse Practitioner, Emergency Surgical Unit (EmSU),
NHSCT

Submitted on 15/03/2024 at 09:08
Published on Care Opinion at 09:08

Hi Horologiumdp78

My name is Helen Davis and I am an Advanced Nurse Practitioner working within EMSU.

Thank you for taking the time to feedback to us on your experience of EMSU. Working within healthcare yourself, you will appreciate how difficult how hard it is for patients to access secondary healthcare for an acute condition unless through ED which is challenging when patients feel so unwell. This was one of the reasons we started EMSU. EMSU works well as patients can have direct access when referred from their GP meaning less delay to assessment and treatment. I'm glad your father in law was able to avail of this service and I hope he is now recovering well.

Our unit is open 4 years now and we value feedback as it helps us to shape our service to improve quality of care for our acute surgical admissions. I will be sure to pass your feedback on to our hard working staff including Mr Mc Aree and Ms McGuinness, they will be delighted.

Regards

Helen

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Response from Bernie Irvine, Ward C3 Manager, Surgery, NHSCT 2 months ago
Bernie Irvine
Ward C3 Manager, Surgery,
NHSCT

Submitted on 15/03/2024 at 09:32
Published on Care Opinion at 09:32

Hello horologuimdp78 my name is Bernie and I am the Interim Lead Nurse for Surgery in the Northern Trust. Thank you so much for your kind words about the care which your Father-in-law received from all the teams.

I will ensure that all the nursing and medical staff, especially those named in the compliment get to see it. I know they will appreciate your very kind words.

Our best wishes for your Father-in-laws continued recovery.

Bernie.

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Response from Michelle McFerran, Ward Manager, C4, NHSCT 2 months ago
Michelle McFerran
Ward Manager, C4,
NHSCT

Submitted on 15/03/2024 at 11:59
Published on Care Opinion at 12:04

Hi Horologuimdp78,

My name is Michelle and I am the ward manager of Ward C4. I would like to take this opportunity to thank you for your feedback and I am so glad you and your father in law have had a positive experience within our surgical services. I can assure you this feedback will be shared within the male surgical ward, and I hope you father in law remains in good health

kind regards

Michelle

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