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"Put my mind at rest"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a service user),

I returned to the UK with a wound from a burn and contaced NHS Direct, who instructed me to attend my nearest A and E (Glasgow Royal).  Following triage, I was seen that night; I had the wound cleaned, and was given medicine and a referral to a burns clinic. 

The appointment put my mind at rest.  Everyone was polite, and the clinicians were professional and thorough.  Whist I would rather not have had to wait, given I wasn't seriously ill, this wasn't a concern.

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Responses

Response from Deborah McCoach, Interim Lead Nurse, Emergency Care - North Sector, NHS Greater Glasgow and Clyde 2 months ago
Deborah McCoach
Interim Lead Nurse, Emergency Care - North Sector,
NHS Greater Glasgow and Clyde
Submitted on 06/03/2024 at 09:12
Published on Care Opinion at 09:12


Dear Juneer95 thank you for taking the time to provide us with your lovely feedback. I hope your burn is healing well. I will share your positive experience with the staff.

Thanks Debbie McCoach

Interim Lead Nurse

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