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"Felt completely at ease and safe"

About: Golden Jubilee National Hospital / Interventional Cardiology Queen Elizabeth University Hospital Glasgow / Cardiac Rehabilitation

(as the patient),

Since my heart attack last year I had an angiogram and corrective procedure carried out at the Jubilee hospital at Clydebank Glasgow. The team there were very knowledgeable and highly efficient, and I was subsequently discharged and advised a follow up angiogram would be carried out in approximately 6 weeks to check progress, as this had been a slightly more complex procedure than normal. 

Following my discharge from the Jubilee hospital my recovery was continued with a telephone consultation from Theresa (senior highly specialist physiotherapist at Queen Elizabeth University Hospital (QEUH) in Glasgow) and I then attended their cardiac rehabilitation department at the QEUH under her team there.

From the get go, despite the anxiety and unknown following a major cardiac episode, I felt completely at ease and safe under the watchful eye of the staff there over a 12 week period, encouraged along the way by the friendly, efficient staff. As a teaching hospital this department also actively encouraged physiotherapy and nursing students to become involved in patient care, a role in my experience often not fully embraced by senior staff.

Although the exercise sessions were in a group format, I never felt that I was just “one of many”. I instead had a feeling that my aftercare was tailored to my condition and needs. This is vital in my experience as a patient recovering from a cardiac episode.

Following organised exercise I now feel better paradoxically after my heart attack than before.

Huge thanks to Theresa, William, Tricia, Donna, Dylan and the team.

On a reflective note, I personally feel that not withstanding the excellent care given by staff at Jubilee hospital, some informed information about my cardiac rehab journey at QEUH would have proved immensely useful at discharge, either by up to date leaflet, or perhaps a dedicated staff member at Jubilee who had first hand knowledge of the work of the QEUH cardiac rehab and could answer questions prior to discharge.

I’m also aware that theatre lists are, by nature of the demand not rigid and must remain fluid depending on current demand, however I was advised prior to discharge from Jubilee hospital that a follow up angiogram would be approximately 6 weeks from discharge, however at date of this feedback I have been advised that there is very little probability of the proposed follow up procedure before at least 26 weeks.

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee last month
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 06/03/2024 at 16:57
Published on Care Opinion at 16:57


Dear Grinderk627,

Thank your kind words, our team will be delighted with this positive feedback.

In order to respond fully to your comments relating to your outstanding angiogram, can you please email feedback@gjnh.scot.nhs.uk with your full name, date of birth and a telephone number so that we can contact you?

Kind regards

Andrea

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 11/03/2024 at 10:32
Published on Care Opinion at 10:32


picture of Nicole McInally

Dear Grinderk627

Thanks for getting into touch. Having a heart attack can have a life-changing impact, and Cardiac Rehab is an important part of your recovery. Research has shown that it has a positive impact on their wellbeing and quality of life. It is heartening to read about the care and support you received from Theresa and the Cardiac Rehab Team at the Queen Elizabeth University Hospital. The team plan a recovery programme that is based on the individual’s needs and it is great to hear that you ‘now feel better paradoxically after my heart attack than before,’ and that the team put you at ease and made you feel safe. I hope this encourages other people to attend the programme.

Thank you for your suggestion about having information about the Cardiac Rehab Programme at the Jubilee, and this will be discussed with the Senior Team.

We really appreciate your feedback.

Good luck with your recovery.

Nicole

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