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Care Opinion

Treated with kindness and compassion

Posted By Rutzs39

"Treated with kindness and compassion"

About: Forth Valley Royal Hospital / Accident & emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Our elderly dad became acutely unwell in his own home. Paramedics were dispatched to dads home. Dad was very ill with sepsis. The crew that attended I believe were Kit and Matthew or Martin. They were very professional, efficient, calm and compassionate towards dad and family present. 

Dad was transferred to Forth Valley ED department where he sadly passed away a few hours later. The department was so busy with patients in corridors on beds.

Despite the activity dad was placed in a side room and treated with kindness and compassion towards both dad and our family in his final hours.

I understand the challenges currently within the NHS which can often make care delivery very difficult.

Please share our appreciation and experience  with both ED and SAS.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 05/03/2024 at 08:05
Published on Care Opinion at 08:05

Dear Rutzs39

Thank you for sharing your story and please accept my condolences for the loss of your father.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your dad's name and the address and date we attended.

Kindest regards

David

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Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley last month
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 12/03/2024 at 11:00
Published on Care Opinion at 11:00

Dear Rutzs39

Thank you very much for taking the time to share your experience and feedback with us.

Please accept our deepest condolences on the loss of your Father. It is very much appreciated that you have shared your positive experience of what must have been an extremely difficult time for your family. I will ensure this is passed on to our ED staff.

Warmest wishes to you and your family.

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