This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Left me feeling more optimistic and positive

Posted By Amity-Rose

"Left me feeling more optimistic and positive"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I have nothing but the highest commendation for this service.

I have bipolar disorder with no family and minimal social support. Although I engage with psychiatry I have found the services to be lacking to say the least and have little faith in them.

I have used breathing space for several years and very recently when I feel low or my thoughts become overwhelming. I have always found staff to be courteous, professional, polite and most importantly caring. They take the time to listen, talk to you like you are a human being and never belittle the issues.

Talking with them allows me to gain clarity of my thoughts. In the past I would have to attribute breathing space staff with saving my life as I knew someone cared enough to listen in the middle of the night. Last time I called I told Sarah at the beginning of the call I felt insignificant in the world. By the end of our call I just felt like every other person who had things to deal with, a feeling that left me more optimistic and positive.

I am always reassured they are there if I need them and I cannot thank them enough.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen, Patient Experience Officer, NHS 24 last month
Karen
Patient Experience Officer,
NHS 24

Manage patient feedback

Submitted on 06/03/2024 at 17:09
Published on Care Opinion on 07/03/2024 at 08:34

picture of Karen

Dear Amity-Rose,

Thank you for sharing your experience on Care Opinion. I am delighted to hear our Breathing Space service, has been a support to you and that it has had such a positive impact on your life.

I will ensure your story and complimentary feedback is shared with the Breathing Space Team. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

Breathing Space is a confidential service, however If you wish to share some more information with me, then I could try and identify Sarah and the staff who managed your call and share your Care Opinion story directly with them. You can contact me or The Patient Experience Team by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k