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"I feel ignored like it's not my body"

About: Queen Elizabeth University Hospital Glasgow / Clinical Haematology (Ward 4c)

(as a relative),

I am a sickle cell patient and for what ever reason whenever I have been for an admission I have felt ignored like it's not my body. I come in with a crisis only to be told it's not a crisis and then my care is lacking. I have been told excuse after excuse about a  breakdown in communication and I feel completely unheard. I have felt patronised by my haematologist. They have not listened. They have put a cannula in and left it in for a week. They have reduced my medication even if I stay at a 8. They have treated me like I am just searching for drugs.

There is nothing I can do when I reach this level of pain except tell you how I feel and the care I need. Why is my age a factor? I have had sickle cell my whole life and will continue to have sickle cell. I have felt pressured into decisions I don't agree with and blamed for having a crisis. I should not be blamed. I should be able to ask for a change in my protocol. I should be believed. My experience should not be compared to anybody else. I should never feel like the people I am entrusting with my health and safety are judging me and that they hate me. I just want to feel seen and heard. I want the basic sickle cell protocols to be followed.

When I come to the hospital it means I have reached a level where I am unable to care for myself. I don't come for fun, I don't want to be here. I am sick. I need help.

A crisis needs to be treated as such even if staff believe it is not. It is not happening to staff so they don't know what it feels like for me. I want to have a good standard of care. It is not an easy journey and no crisis is the same. Believe me when I say what is happening. Everything hurts and I want it to stop. Pain relief is the minimum for a crisis since there is nothing else I can do. Something needs to change.

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Responses

Response from Maureen Grant, Interim Clinical Service Manager for Haematology, Specialist Oncology Servies, NHS Greater Glasgow and Clyde last month
Maureen Grant
Interim Clinical Service Manager for Haematology, Specialist Oncology Servies,
NHS Greater Glasgow and Clyde
Submitted on 08/03/2024 at 11:28
Published on Care Opinion at 11:35


Dear TreatSicklersBetter,

I am sorry to read your feedback, that you feel the care of your relative or if you are the patient, your care is not being managed appropriately.

To allow me to review your feedback, it would be helpful to have patient details.

Please see my details below if you want to be in touch to discuss.

Many Thanks

Maureen Grant

Clinical Service Manager for Haematology

0141 301 7313

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