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"I felt heard and that I was assessed thoroughly"

About: Physiotherapy - South Ayrshire

(as a service user),

I was made to feel very comfortable and given exercises that I've already started to feel the benefit from. Adam listened to what my issues were and we explored them together, I felt heard and that I was assessed thoroughly. I left understanding exactly what I needed to do, what improvements I should see and what action to take next - Adam referred me to a podiatrist as he felt that a specialist would be better placed to further assess and prescribe something to further improve my situation.

I was also provided with information on other services that were available to me through the NHS. This is something that has never been made aware to me prior, even though I had asked other health professionals in the past. Overall I felt that I had a fantastic experience and I'm thrilled to have answers and be on the path to better health. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last month
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 12/03/2024 at 15:18
Published on Care Opinion at 15:18


picture of Pamela Gibson

Dear homamwk68

Thank you so much for taking the time to share feedback on your healthcare experience.

It is heartening to hear that Adam, your Physiotherapist was able to listen to you, assess your symptoms and ultimately recommend the specialist input you require. I am also glad that Adam was able to provide further information on other services that are available to you. This is a lovely example of the person centred care that we strive to deliver.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with Adam.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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