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I can hand on heart say I got the best of attention

Posted By velajy33

"I can hand on heart say I got the best of attention"

About: The Ulster Hospital / Neurovascular Hub (NV TIA)

(as the patient),

Attended the neurovascular hub recently and from reception to doctor discussing and testing, I can hand on heart say I got the best of attention.

I got a thorough examination by William and was put at ease about my condition.

He recommended a MRI to try to discover what had caused my slurring of speech. 

I got and attended this appointment shortly after and received great attention.

I can only commend those people I seen and convey my thanks to all.

Thank you.

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Responses

Response from Nial Scott, Experience & Involvement Facilitator, Safe and Effective Care, South Eastern HSC Trust 2 months ago
Nial Scott
Experience & Involvement Facilitator, Safe and Effective Care,
South Eastern HSC Trust

I facilitate and champion the Involvement & Experience functions within the South Eastern Health and Social Care Trust

Submitted on 14/03/2024 at 09:39
Published on Care Opinion at 09:47

picture of Nial Scott

Hi velajy33,

My name is Nial. I am an Experience & Involvement Facilitator within the South Eastern HSC Trust, and part of that role includes responding to any person who tells their story through Care Opinion.

Thank you for taking the time to share your experience with the Neurovascular Hub!

It is great to hear that William put you at ease and the team were able to promptly provide you with the right investigations that you needed.

I have shared your story with service leadership who are thankful for you sharing your experience. They are grateful to have received such positive feedback and will ensure your feedback is shared across the team and with the individuals involved in your care.

Best wishes,

Nial

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