"poor treatment"

I feel that when i have visited the department and have asked that the anestetic drops put into my eyes were not strong enough after telling the nurses that i have a very low pain threshhold and the needles put into my eyes were very painfull , that is why i have refused further treatment as i feel these are not profeshional doctors , and i have been given the poorest of treatment ,n as i have asked could the hospital bring in a specialist to see me and who listens to my veiws and could oversee my treatments.