"Terrible service "

Called today and asked if a doctor could call me back. Myself and my husband have both been ill. He's disabled. We both seem to have chest infections. All I wanted was some antibiotics for us both after speaking to a doctor but you can't get past the Receptionist. I Myself are not well enough to put my poorly husband in the car to visit the practice on Saturday. We have both been ill for over a week now. Chemist remedies have not worked. I was told ring 111 if I couldn't get to gp 🤔 so 111 will come to me will they. Appalling again