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"They were really brilliant"

About: Community Services - North Devon / Urgent Community Response (UCR)

(as a service user),

In the early hours of wednesday morning I fell on the way to the bathroom, and was unable to regain my footing due to my MS. My son was asleep upstairs, but I was reluctant to disturb him. Eventually I had to call him to help. He was unable to help as I am a large lady, and I had no strength.

Eventually we had to call for an ambulance und Gian from the urgent community response team came with a nurse called Lucy, and a marvellous machine to get me off of the floor. They checked me over thoroughly to make sure I was ok before getting me off the floor using the lifting chair.

They were really brilliant. So good.

Mark phoned the next day to make sure I was still ok and to give me their telephone number in case I needed their help in the future.

They were all so good.

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Responses

Response from Gian Jacobs, Operational lead and trainee ACP for Northern Urgent Community Response, Urgent Community Response - Northern Services, Royal Devon University Healthcare NHS Foundation Trust last month
Gian Jacobs
Operational lead and trainee ACP for Northern Urgent Community Response, Urgent Community Response - Northern Services,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 11/03/2024 at 12:02
Published on Care Opinion at 12:03


Hi there,

I'm truly sorry to about your fall, but I'm relieved to know that, Myself and Nurse Lucy, from the Urgent Community Response were there to assist you promptly. It sounds like our quick and thorough response, along with the lifting chair, made a significant difference in your situation.

Your positive feedback about our professionalism and care is truly appreciated.

If there's anything else you need or if you have further questions, feel free to reach out. Wishing you a swift recovery and all the best.

Warm regards,
Gian Jacobs

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