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Awful.

Story from nhs.uk

"Awful."

About: Psychiatry-UK

My husband was discharged from the service without warning on Friday.

My husband with previous mental health breakdowns and who is a carer for myself with disabilities. We have kids we have jobs and now after a few months of him feeling clarity it has been ripped from us.

They upheld the decision, leaving us with the prospect of starting the two year process again. I'm due major surgery in a week (hysterectomy) and my husband has lost the one thing that helps him cope. It's a disgrace expecting people being diagnosed with executive dysfunction to comply with unclear policies with zero support. Had I seen these reviews first I would have run a mile.

Disgrace.

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Responses

Response from Psychiatry-UK last month
Psychiatry-UK

Submitted on 15/03/2024 at 13:09
Published on nhs.uk at 13:09

Dear Patient

Thank you for sharing your feedback with Psychiatry UK via our NHS review area. We are genuinely sorry to learn of the distress your husband’s discharge has caused to both him and your wider family.

Unfortunately we have to operate a strict discharge policy, which may be activated if patients are not engaging regularly with our service. We are, however, continuously working to improve the communications we send out to ensure: (a) that our policies are clear to patients engaging with our service and (b) to send out notifications to patients that they may be discharged if they have not responded to messages.

Our patient experience is paramount and we value all feedback provided to inform the continuous improvement of our service, making small, incremental changes as and when required.

Kind regards

Psychiatry UK

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