This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Overactive Heart Rate"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Tiverton and District Hospital

(as the patient),


Staff skills

Staff skills

Recently I was experiencing a rapid heart rate of between 160 and 180 beats per minute (BPM).  I tried for 3 hours to get this under control with techniques I had learned, but I had to get my husband to take me into Tiverton Hospital Minor Injuries Unit to get them to put me on an ECG. 

They dealt with me efficiently and having read the results immediately contacted A&E department. at Royal Devon & Exeter (Wonford) who asked that I be sent onto them asap. I was fortunate that an ambulance from Musgrove Park hospital was just outside and was able to take me to Exeter. The crew were excellent, they monitored my heart constantly on the journey and stayed with me until my handover in Exeter.

At Exeter A&E they had already accelerated my going straight into the Resuscitation Room, where once again I was dealt with very quickly and a monitoring bay found for me within 10 minutes of arrival.  The unit was struggling under pressure and limited staff, but managed to stay calm and efficient in their handling of all their patients.  I do not know how they managed so well, especially when an elderly patient in the bay opposite me passed away and the staff member in charge had to deal compassionately and respectfully with the death procedures and the grieving family members.  Staff members were constantly moving around with computers on trollies monitoring a large number of emergency cases. 

I spent many hours in the unit under constant surveillance, including having fluid pumped into me and a drug to slow down my heart rate.  At 5pm the staff member in charge made me a cup of coffee and gave me some biscuits.  Then at 8pm a nurse gave me coffee and a sandwich.  

I saw a consultant at just after 10pm who explained what was wrong with my heart and that I would need to have a procedure called an oblation.  Unfortunately I will have to go onto a waiting list of between 9 - 12 months because of the many people waiting for heart procedures.

I was able to discuss what restrictions, if any, I need to apply to daily life in the meantime, but was reassured that I could maintain an active life for a person in their late seventies, as I would be taking blood thinners to prevent clots forming, which was good news. A taxi was ordered and I got home at 11.15 pm.

Please would you pass onto PALS and the A&E staff how much I appreciated their care, compassion and pleasantness whilst carrying out their very demanding duties.  We are very fortunate to have these wonderful people dedicating themselves to the NHS. 

When I was born, there was a World War raging, many bombed buildings, many  people had been killed.  There was no NHS, no free GP service, no antibiotics, no vaccines, no NHS dentists, no free maternity services.  I pray that the wonderful NHS that was created after the end of the war in 1945 will continue to be loved and supported by all of us and that we will do all that we can to support you and your staff into the future. 

May God Bless you. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Facey, Patient Experience Support, Patient Experience, Royal Devon University Healthcare NHS Trust last month
Karen Facey
Patient Experience Support, Patient Experience,
Royal Devon University Healthcare NHS Trust
Submitted on 04/03/2024 at 11:44
Published on Care Opinion at 11:44


picture of Karen Facey

Dear Nanalonglegs79,

Thank you for taking the time to share your experience at Tiverton MIU and the ED department at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback.I do hope you are recovering well after your ordeal and I will ensure to pass on your kind comments to the staff that took care of you in ED as well as the ambulance crew.

My very best wishes to you

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust last month
Deanne Hill
South Western Ambulance Service NHS Foundation Trust
Submitted on 07/03/2024 at 14:23
Published on Care Opinion at 14:23


Good afternoon Nanalonglegs79,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k