"Used to be great"

I've been at this practice for two years now, and I've never had major problems, however in the last few months, I'm talking since about September 2023, they have disappointed me over and over. From messing up my repeat prescription (something that happens every month) to the attitudes of some of the staff. My most recent hiccup with them was at both my well-baby appointment and a Gp appointment requested. I complained at both appointments from breast pain (2 weeks apart), on both occasions a male Gp saw me (did not examine me) and dismissed my symptoms saying nothing was showing signs of an infection (never mind my excruciating pain). I had to beg them to get them to send a minor illness referral to my pharmacy to get treatment for nipple thrush given, and 4 days after my booked appointment where i got told i had nothing and to go home with paracetamol, i ended up at hospital with an acute case of mastitis, 39.9 fever and had to get IV fluids and antibiotics. I told them I had an infection and nobody could care less, the Gps did not even examine me properly, or take samples to rule out an underlying infection- all the while I'm breastfeeding with toe-curling pain, to which the suggestion was "just take a break and give formula for a week"... which, without getting into the formula versus breastmilk debate, is the reason one gets mastitis in the first place!! There is a serious lack of women's health knowledge at this practice, and I'm not too keen on how the nurse that gave my babby his vaccinations treated us either-first time mum and this nurse didn't even have 5 minutes to explain the follow-up to the injections. Systemic improvements are needed to take better care of mothers and their kids in my opinion, and the reception staff could wear a smile.