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"Hospital stay"

About: Glasgow Royal Infirmary / Urology( Ward 70)

(as the patient),

I was admitted for a short stay following a urine infection that turned nasty.  During the day, the stay and the staff was exceptional.  The consultant was very impressive he had an holistic approach and treated me as a person, an individual. I have several ailments including brittle bones, ongoing heart issues and fluid on my lungs and this consultant looked at ways to get my pain under control and treat all my illnesses not just the infection.

I was less impressed with my stay during the night as there was some dementia patients on the ward and I felt that the night staff didn't always handle this right as I feel there was not enough of them to cope.  The patients would start to become distressed and upset and this took the staff time to sort, as a result I missed out twice on my medication and had to remind them.

The ward sister Helen deserves a special mention and a nurse called Lorraine who had a way of soothing and dealing with patients.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 05/03/2024 at 11:59
Published on Care Opinion at 11:59


picture of Nicole McInally

Dear Normarh99

Thank you for taking the time to share your feedback It is great to read about the care and treatment you received from your Consultant and their holistic approach, as well as the care from Helen and Lorraine. I am sorry about the care during the night and that you missed your medication. Being in hospital can be an anxious time for anyone, but even more so for patients with dementia. Your feedback will be shared with the Senior Team to see how we can learn from this and improve the experience for other patients.

I hope you are feeling better.

Take Care

Nicole

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