"Absolutely amazing"

Dear composerrw35

Thank you for getting in touch with us.

I’m Lydia and I work in the team that listens and responds to people’s feedback.

It sounds like you had been going through an incredibly difficult time when you first made contact with our service and like your fears and alcohol use were getting in the way of you being able to move forward and live a happier life. You must have felt so stuck back then, and I am so glad that despite feeling scared you found the courage to push through those feelings.

It was so lovely to read about the amazing experience you have had and how you have been supported to gain the skills and ideas you needed for your recovery. Group support can feel incredibly daunting, and people often dismiss it as an option for them because of this. I hope you recognise that the new levels of confidence you have found and the knowledge you have picked up, would never had of happened if you hadn’t of had such an open mind and made the choice to give groups a try.

It was great to hear you’ve been on the Intuitive Recovery course as I hear really great feedback about this support and I’m really happy that you have also benefitted from the course too. I’m so glad you now have a better understanding of how your brain works and that you feel much more in control of your drinking. Cutting down your drinking by half is an absolutely amazing achievement, and I hope you continue to feel the benefits this change has brought to your life.

Your kind words about our support were lovely to read and I will make sure Lisa, Paddy and Candice, and the team at Intuitive Thinking Skills, get to see it. I’m sure everyone will appreciate your feedback and will feel honoured to have played such an important role in your recovery.

I think where you’ve mentioned ‘crackers’ in your feedback, you might be referring to some of the snacks that are provided within some of our group sessions? Please forgive me if I am wrong and do get in touch via Care Opinion to let me know. Assuming I’m right, I’ll mention this to the team so they can make sure these are provided consistently. I’m sure they will take this on board as we appreciate gestures like providing snacks, is all part of the positive experience and I'm sorry that this wasn't the case during the week that you wrote your feedback.

Thank you again for getting in touch with us.

hope you continue to go from strength to strength and that even more happiness will come your way in the future.

Best wishes,

Lydia

Hi composerrw35

Thanks so much for getting back to me and clarifying this.

I suspected as much, but didn't want to assume just in case and sorry if my last response has cause you any worry. Your recent message will be passed onto the team and I'm sure they will appreciate your humour. No apologies are needed at all as being able to laugh and have a joke about things is so important in recovery.

I'm just super glad our group support has been so helpful to you. We really do appreciate you taking the time to share your experiences. So many people avoid group support due their anxieties or some lack of belief that they won't help. So it's lovely when people like your good self endorse them, and praise the staff who deliver them.

Hopefully somebody who is doubting group support will read your feedback one day, and it may help them to give them a try and go from strength to strength in their recovery too!

Thank you again for getting back in touch and I hope you have a lovely day!

Best wishes,

Lydia