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"Fast, friendly, reassuring and efficient"

About: Blairgowrie Community Hospital / Community Care & Treatment (Minor Injuries) General practices in Tayside Perth Royal Infirmary / Radiology (X-rays and Scans)

(as the patient),

I needed to see my GP (Strathmore Surgery) about a health concern that was impacting on my life. I was able to make a fairly quick appointment to see the GP of my choice. I could have seen a doctor sooner if I hadn't chosen to wait a little to see the one who knows me best. She was, as always, attentive and responsive and she arranged a variety of tests that are all to be completed within 1 week.

The ECG was taken by the nurse at the surgery the next day, fast, friendly, reassuring and efficient.

I chose to use PRI drop-in for the x-ray. A busy department but I was taken in within a minute and done and out within 5 minutes. Again, fast and friendly staff. Really exceptional

When I returned home I had an appointment at the cottage hospital for bloods to be taken. Again, no waiting. The friendly and helpful member of staff was even prepared to answer my questions about the blood tests and to look up one that was unfamiliar to both of us. 

I have an upcoming appointment for spirometry at the surgery. This means I will have had a full range of investigations, completed locally in most cases, and quickly, by skilled and friendly people.

This is the NHS at its very best. Real people doing a very good job - and not behind a telephone or computer screen. And I must mention the friendly and helpful reception staff at the surgery who made some of these appointments for me.

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Responses

Response from Cathy O'Neill, Lead Radiographer, PRI Radiology Department, NHS Tayside 2 months ago
Cathy O'Neill
Lead Radiographer, PRI Radiology Department,
NHS Tayside
Submitted on 29/02/2024 at 12:36
Published on Care Opinion at 12:36


Hi corridorgw47

Thanks for posting this positive feedback regarding your experience in X-ray at PRI. I will pass this on the the Radiology team.

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Response from Jane Maxtone, Senior Charge Nurse, Care and Treatment Service North Locality Perthshire, P&K HSCP 2 months ago
Jane Maxtone
Senior Charge Nurse, Care and Treatment Service North Locality Perthshire,
P&K HSCP
Submitted on 29/02/2024 at 13:02
Published on Care Opinion at 13:02


picture of Jane Maxtone

Dear corridorgw47,

I wish to thank you very much for sharing your story with us regarding your recent care experience from the Care and Treatment Service Team at the Blairgowrie Care and Treatment Hub.

I am so pleased to hear that you found your experience positive and that we were able to support you with your questions when you attended for blood tests.

I am pleased to hear that you have found your visits to all departments from your initial visit to your GP Surgery, Radiology and the Care and Treatment Service a pleasant experience overall.

We value this positive feedback and I have passed on your lovely comments to the teams and have shared this with my Senior Managers.

Thank you once again for taking the time to share your story and best wishes for the future.

Kind regards

Jane Maxtone

Senior Charge Nurse

Care and Treatment Service North Locality.

29/02/24

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Response from Victoria Sullivan, Care Opinion Manager, NHS Tayside 2 months ago
Victoria Sullivan
Care Opinion Manager,
NHS Tayside

Manage Care Opinion within NHS Tayside and project manage and facilitate change programmes, transformation and service redesign across NHS Tayside and its surrounding Health & Social Care Partnerships

Submitted on 29/02/2024 at 16:52
Published on Care Opinion at 16:52


picture of Victoria Sullivan

Dear corridorgw47

Thank you for taking the time to share your feedback about Strathmore Surgery. Feedback is very valuable to all areas of the NHS, and I'm sure their staff will be delighted to hear that your experience there has been positive.

Unfortunately, GP practices are not part of Care Opinion at this time, as each practice is an independent business. Because you've named the practice, I can however pass this on to them to make them aware. I'm sure the practice would be grateful to hear from you directly though so would recommend contacting the Practice Manager, who can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

With best wishes

Victoria Sullivan

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