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"Staff all very nice and excellent treatment"

About: Ophthalmology / Eye Casuality and Orthopics

(as a service user),

Staff all very nice and excellent treatment.

However, before seeing the doctor I had pre-assessment by a nurse.

It seemed like the referral note written by my optician was not looked at which meant a lot of duplicated questions and examinations.

The optician had done a full assessment so I did not see a need to repeat everything again.

Additionally I was given pupil dilating drops which seems to be routine. This was obviously not necessary as my issue was a foreign body on the cornea.

I consequently had blurred vision and mild dizziness for 24 hours. 

This seems a waste of resources and time as well as unnecessary minor harm to patients and I would appreciate if this could be reviewed. I understand that drops take time to work which is probably the rationale behind giving to everyone however I think there should be more triage of this.
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Responses

Response from Natalie Wilson, Assistant Service Manager, Ophthalmology, BHSCT 2 months ago
Natalie Wilson
Assistant Service Manager, Ophthalmology,
BHSCT
Submitted on 05/03/2024 at 09:33
Published on Care Opinion at 09:37


Dear fm298

Thank you for taking the time to provide feedback about your recent visit to Eye Casualty.

I am sorry you felt the Optician referral note was overlooked. The staff in Eye Casualty carry out a full assessment when you attend Eye Casualty. This is standard for all patients to ensure we understand your eye complaint fully and your visit is documented for your medical records.

We do use eye drops in Eye Casualty for a number of reasons, one being that they allow the team to get a thorough examination of your eye.

I am sorry you feel your visit could have went better. If you would like me to investigate this further please contact me on the confidential email address below and I will be in touch in due course.

patientexperience@belfasttrust.hscni.net

Thank you.

Natalie Wilson

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