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Couldn't have asked for more

Posted By Paulo062

"Couldn't have asked for more"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as a relative),

Brilliant experience from hospital, Dr Donaldson was a model of professionalism, very thorough with great bedside manner, really helped my wife. Nurse Mary went way beyond what you would have expected, keeping us informed, reassuring my wife, and doing everything possible she could do to help. You couldn't have asked for more, she is an exceptional nurse.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/03/2024 at 17:21
Published on Care Opinion at 17:21

picture of Jennifer Montgomery

Dear Paulo062,

Thank you for sharing your experience of University Hospital Wishaw, General Medicine.

I am so pleased to hear that Dr Donaldson has left quite the impression on you, as has Nurse Mary. Its very rewarding for staff to be recognised for their professionalism and the care they deliver and I am sure that both Dr Donaldson and Mary will be delighted to hear the impact they had on your experience but also in reassuring your wife.

I will ensure they hear your kind words.

I hope you are recovering well.

Kind Regards,

Jenni

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