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"Early birth of my son"

About: Dumfries & Galloway Royal Infirmary / Maternity care

(as a service user),

I experienced Preterm premature rupture of the membranes (PPROM) at 32 weeks and then had my son at exactly 33 weeks via emergency c section. It was an incredibly hard experience and very difficult visiting him in the NICU having just had a c section.

Unfortunately, with the exception of the midwife I had present at my son’s birth and one more after, I did not feel supported by the midwives on the unit at all. I was not asked once if I was coping okay with my son being in neonatal, any time I needed painkillers brought to the NICU I felt as though I was a burden due to the attitude of some of the midwives. Two days after I had had my c section, bearing in mind I was up and down, trying to walk etc. a midwife told me that I really shouldn’t be needing pain relief now, which really impacted on me asking for pain relief as I was made to feel I was being over dramatic. 

When it came to discharging me from the unit and therefore the hospital where my son was going to have to stay, I was given zero warning on the run up. It was never mentioned, a midwife just walked into my room at 8am and said that I was going home today, also at the one time my partner wasn’t there and I was feeling extremely vulnerable. It was the nurses on the neonatal unit that actually spoke to me about it and how it would work and supported me through this. 

Unfortunately, I felt very uncared for, at a time when I really needed it the most. Having a child in the neonatal unit was terrifying, adding to that how much pain I was in it was a really horrible experience. Unfortunately the staff only added to this situation which I’m so disappointed in as I have had such wonderful experiences with the staff on the maternity ward before. 

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Responses

Response from Laura Boyce, Head of Midwifery and Quality Assurance Lead, Women’s & Children’s Directorate, NHS Dumfries and Galloway 2 months ago
Laura Boyce
Head of Midwifery and Quality Assurance Lead, Women’s & Children’s Directorate,
NHS Dumfries and Galloway

Professional lead for maternity, womens service inc sexual health and SARC, neonatal, paediatrics inc community childrens nursing.

Submitted on 26/02/2024 at 14:50
Published on Care Opinion at 14:50


HI @Armour

I am really sorry to read of your recent experience but I am most grateful to you for reaching out to advise us of this, allowing us the opportunity to learn. This is not the standard of care we would hope to provide and certainly not during a period of anxiety and concern for your family, please accept my sincere apologies. I will address your concerns with the midwifery team and ensure your feedback is considered carefully. However, if you would like the opportunity to discuss this more fully with any member of our team then please email us your preferred contact details to dg.patientservices@nhs.scot

Best wishes

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