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I received excellent care from all involved

Posted By Kylo2024

"I received excellent care from all involved"

About: Glasgow Royal Infirmary / Same Day Admissions Unit Glasgow Royal Infirmary / Theatres, Recovery and Anaesthetics Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as the patient),

Was admitted for surgery to same day admission unit, taken to theatre and was then transferred to ward 27. Can I say from start to finish all staff were so kind and professional. Even though short staffed I received excellent care from all involved from the surgeons, theatre staff, doctors, nurses, csw and catering staff. Thank you so much, glad to have the NHS.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/03/2024 at 11:24
Published on Care Opinion at 11:24

picture of Nicole McInally

Dear Kylo2024

Thanks very much for taking the time to share your story. I am so pleased to hear that you received excellent care and that the staff were kind and professional. I will ensure that this is shared with the staff.

I hope you are recovering well after your surgery.

Best wishes

Nicole

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Response from Erin Lees, Interim Lead Nurse, General Surgery - Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde last month
Erin Lees
Interim Lead Nurse, General Surgery - Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde

Submitted on 08/03/2024 at 13:56
Published on Care Opinion at 14:00

Dear Kylo2024,

Thank you for taking the time to provide feedback on Care Opinion.

I'm so glad to hear you received excellent care from all departments in your surgical journey. I oversee Same Day Admissions Unit at GRI and will ensure your feedback is shared with their team.

I hope you are recovering well from your surgery.

Kind regards,

Erin

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