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I received excellent care from all involved

Posted By Kylo2024

"I received excellent care from all involved"

About: Glasgow Royal Infirmary / Same Day Admissions Unit Glasgow Royal Infirmary / Theatres, Recovery and Anaesthetics Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as the patient),

Was admitted for surgery to same day admission unit, taken to theatre and was then transferred to ward 27. Can I say from start to finish all staff were so kind and professional. Even though short staffed I received excellent care from all involved from the surgeons, theatre staff, doctors, nurses, csw and catering staff. Thank you so much, glad to have the NHS.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/03/2024 at 11:24
Published on Care Opinion at 11:24

picture of Nicole McInally

Dear Kylo2024

Thanks very much for taking the time to share your story. I am so pleased to hear that you received excellent care and that the staff were kind and professional. I will ensure that this is shared with the staff.

I hope you are recovering well after your surgery.

Best wishes

Nicole

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Response from Erin Lees, Interim Lead Nurse, General Surgery - Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 2 months ago
Erin Lees
Interim Lead Nurse, General Surgery - Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde

Submitted on 08/03/2024 at 13:56
Published on Care Opinion at 14:00

Dear Kylo2024,

Thank you for taking the time to provide feedback on Care Opinion.

I'm so glad to hear you received excellent care from all departments in your surgical journey. I oversee Same Day Admissions Unit at GRI and will ensure your feedback is shared with their team.

I hope you are recovering well from your surgery.

Kind regards,

Erin

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