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Exceptional care provided by the team

Posted By Johnbx23

"Exceptional care provided by the team"

About: General practices in Tayside Perth Royal Infirmary / High Dependency Unit

(as the patient),

I noticed that my bad chest cough was getting worse. I woke up and found that my breathing was becoming laboured, which was very unusual for me.

I decided to go to the my local surgery. I appreciated that there was a chance I wouldn't be seen as I hadn't made an appointment.

However the lovely and quick thinking Receptionist (Alison) realised I was really struggling and quickly intervened - I was seen immediately by the Senior Nurse Suzanne, Dr Hewitt and a locum Doctor (sorry, can't remember her name), who were all marvellous! They gave me a thorough assessment including an ECG, blood oxygen levels, blood pressure, pulse etc.

They very quickly realised the issue was with my blood oxygen levels. An ambulance was called and I arrived in Perth Royal Infirmary to be quickly moved to the High Dependency Unit, where I stayed for 8 days. Long story short my lungs collapsed and I was really struggling to breathe, with oxygen falling to c 85 at one point. It was 'touch and go'.

In short I think the exceptional care and quick thinking I received by Alison, Suzanne and Dr Hewitt and the Locum Doctor may well have saved my life.

I will be forever grateful!

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Responses

Response from Victoria Sullivan, Project Manager, Elective Medicine, NHS Tayside about a year and a half ago
Victoria Sullivan
Project Manager, Elective Medicine,
NHS Tayside

Project manage and facilitate change programmes, transformation and service redesign across Elective Medicine services within NHS Tayside

Submitted on 27/02/2024 at 12:14
Published on Care Opinion at 12:14

picture of Victoria Sullivan

Dear Johnbx23

Thank you for taking the time to share your feedback about your recent experience and how the quick-thinking action of your GP practice staff meant that you were quickly taken to hospital.

Feedback is very valuable to all areas of the NHS, and I'm sure the staff at the practice will be delighted to hear that your experience there has been positive. Unfortunately, GP practices are not part of Care Opinion at this time, as each practice is an independent business. So that they can see your feedback, we would recommend that you feedback your experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

I hope you're feeling much better now. With best wishes

Victoria Sullivan

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