"Worst practice - avoid at all costs! "

You can never get through to them, it’s as though they’ve cut the phone line because it doesn’t ever go through. On the rare occasion you get through, the receptionist is not extremely rude and dismissive. They literally make my symptoms worse and give me additional stress. I’ve been trying to book a doctors appointment for the past week and every time, I’ve been refused and just told to go to a&e. The receptionist makes up a new story every time I ring to deliberately avoid giving me a doctors appointment. They don’t know how to treat their patients or how to communicate with people. Further training on how to speak and treat patients is needed. They neglect their patients and deliberately are difficult.