"Aylesbury clinic based in Berrycroft "

I arrived to my ultrasound appointment 15 minutes early. After my appointment was running 30 minutes late I found out that there was another gentleman who had been waiting for 1 hour and 15 minutes. Shortly after this an assistant came out and took each patient’s name and appointment time. I asked her how many people are in front of me and she sighed then said “I don’t know. We are having trouble with our system”. Then closed the door. The assistant then called through another patient that had his appointment after the gentleman who had been waiting the longest. Afterwards she then called my name and I proceeded to enter the room and the gentleman who had been waiting the longest then said “well what about me!”. It was then clear to me that there was only one sonographer seeing patients. Once I was called through i explained that if there was an issue with the system which is used to see patients then the waiting room should be notified, apologised to and given a rough estimate as to how far behind they will be running with appointments. Once I placed myself onto the bed I was not given anything to cover myself so I torn some of the bed roll off to cover myself. The sonographer introduced himself and his assistant then confirmed my details. The sonographer then explained that an internal probe would be needed. I asked where the probe was and he reached under the laptop and pulled out the transducer which had the cord wrapped around it. I asked how they are cleaned and he informed me that they use tristel and then afterwards he would then apply gel. I refused to continue because no probe covers were available