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Care Opinion

Very poor

Story from nhs.uk

"Very poor "

About: Rotherham Hospital

Had a gastroscopy booked for 3.15 pm. Arrived in plenty of time. Was not told they were running two to three hours late. Had to leave and have asked to be rebooked. Very poor service and communication

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 2 months ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 22/02/2024 at 09:32
Published on Care Opinion at 09:32

Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience in the Endoscopy department. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. If you would like the Patient Experience Team to look into why the procedures were behind schedule please contact the Patient Experience Team on 01709 424461 Monday to Friday, 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your daughters details.

Kindest regards Samantha

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