"Frustrated"

w: I came to the hospital in January for an X-ray which identified an undisplaced radial head fracture. The service at this time was excellent! I was given a follow up appointment for Thursday 15th Feb. I have spent 2 days, using various extensions, names, departments, trying to cancel this appointment. It always ended the same way, even after speaking to appointments, with a phone ringing until I was cut off. I will not be attending my appointment on Thursday and have left a message on an answerphone to this effect but don’t know if the message has even gone to the correct person! How can the hospital complain about missed appointments when it is such a nightmare trying to cancel one!