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I felt very well looked after

Posted By Doonhamer68

"I felt very well looked after"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency

(as the patient),

First point of contact was Lesley, the receptionist, who was friendly and polite. Full marks. Often the receptionist is the first face patients see in their journey so it's very reassuring to be greeted by a friendly, efficient member of staff.

I was asked to take a seat and was seen quickly by nurse practitioner followed by consultant. Both were very friendly and professional. Worked quickly but with care and I felt very well looked after. Reassured with clear advice on what to look out for and advised if I need to return for further care not to hesitate. 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 2 months ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 23/02/2024 at 15:20
Published on Care Opinion at 15:20

Dear Doonhamer68

Thank you so much for taking the time to share your feedback with us. I am delighted to hear that you had such a positive experience while under the care of our Emergency Department Team.

I will ensure that the team are made aware of your kind words, and I know that they will delighted to know that you have shared your experience with us.

Best wishes

Alexis

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