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"Disappointment with the facilities"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I am extremely disappointed with the rearrangement of facilities for the clinic. I was asked to sit in a regular waiting room with pensioners & others and when I was called I didn’t go straight to another room, I was asked for a urine sample in front of everyone. Then I was taken to what can only be described as a cubby hole with a curtain across the opening - this space was small, my bathroom is larger; the nurse struggled to get past me whilst I was sitting on a chair and I’m not big, a size 4-6. We were having to whisper so that we weren’t overheard. This is not the place and space for a matter as personal as it is (or the fact that patients in the waiting room now knows that you need the morning after pill and is judging you). Do you think young people are going to have the confidence to discuss issues, many after plucking up the courage to visit and are faced with very little privacy…. I think not.

Also, one day a week, what are you thinking? Not everyone can come out of work, not every youngster can skip or even should skip school for a service as important as this! I think the lack of flexibility is outrageous, this service has gradually been cut and is being stripped back - do we want or need more teenage pregnancies or sexually transmitted diseases spreading because people can’t access the help they need?

I think you need to look at the bigger picture and pull your socks up!

None of the above can be put onto the nurses as they are doing the best they can with the pitiful surroundings, they are are a credit to you - shame the same can’t be said for the department the facilities are housed in.

I’m sure that this won’t make one bit of difference, but if you have anything about you, you should be fighting for your staff and patients!

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 2 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion
Submitted on 28/02/2024 at 09:27
Published on Care Opinion at 09:27


picture of Andrew Garratt

Hi Bonanzase99,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

We strive to make the patient experience as positive as we can and welcome any suggestions that may improve our service within the limits and resources that we are given.

Unfortunately the stand-alone building we previously occupied for a number of years was a leased building. Regrettably we were served notice so we had to move out and were relocated in the Outpatients area which was only able to allow our service to operate one day a week. This move is intended to be a temporary measure whilst we are look for an alternative building for this service. We acknowledge the limitations we currently face and wish to apologise. Should you have any suggestions for improvement or wish to discuss further please contact Sehra Metha, Service Manager. Sehra.Mehta@mpft.nhs.uk

Kind regards,

Andrew Garratt, Senior Administrator

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