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"Excellent care"

About: Forth Valley Royal Hospital / Clinical assessment unit

(as a relative),

My partner was recently admitted to CAU in FVRH on two separate occasions due to complications during cancer treatment.

On both occasions we were lucky enough to have Susan, one of the ANPs I believe, looking after us. She very kindly ensured that we were well looked after, and did her best to make our time in the ward as smooth and as quick as possible with my partner having already spent a lot of time in hospital already.

She was very mindful that he was high risk due to his treatment and found us a space to wait to be seen that was quieter. I am also pregnant and she went out her way to ensure I was also comfortable.

She took time to listen to us both, was very person-centered and made sure my partner's needs were met.

I can’t thank her enough for just being such a kind person, for the time she took and the outstanding care my partner received.  

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Responses

Response from Lisa Fabisiak, Lead Advanced Nurse Practitioner, Medical Directorate, NHS Forth Valley 2 months ago
Lisa Fabisiak
Lead Advanced Nurse Practitioner, Medical Directorate,
NHS Forth Valley
Submitted on 23/02/2024 at 08:50
Published on Care Opinion at 08:51


Hi Chloe3,

I'm sorry your partner had to use our services and hope everything is ok. It's good to know that you both had a good experience however and I'll pass on your thanks to Susan. She's one of our most experienced ANPs and always puts the patient first. It's great to get such positive feedback.

Wishing you both well

Lisa

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