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"Heartfelt praise to the wonderful team"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as a service user),

I was admitted to the new NTC at the Victoria Hospital recently for a total shoulder replacement and would like to express my thanks and give heartfelt praise to the wonderful team who were involved in my surgery. From Nancy, my admission nurse, to my theatre ODP's Mark and Carl and my anaesthetist Katie, how positive, friendly and reassuring a team they were! I had no worries at all going into theatre, probably giving them a laugh with my observations on the overhead Nature Panels installed in the roof in the room, a thoughtful design indeed.

Then my wonderful surgeon Mr Cook, I can't say how much I appreciated his patience and time both pre and post op and I am thrilled with how successful my operation was. The benefits are already obvious with no more pain and as my mobility increases it looks like I will once again be back to my active and outgoing self! Thank you everyone.

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Responses

Response from Lorna Bellingham, Senior Charge Nurse, National Treatment Centre, NHS Fife 2 months ago
Lorna Bellingham
Senior Charge Nurse, National Treatment Centre,
NHS Fife
Submitted on 21/02/2024 at 17:03
Published on Care Opinion at 17:03


picture of Lorna Bellingham

Dear Happydaze,

Thank you for taking time to post such wonderful feedback in Care Opinion following your recent stay. I am pleased that all aspects of you stay were positive and that you felt reassured by the team throughout

I will pass this feedback on to all our staff and also those staff you mentioned by name who I am sure will appreciate this greatly.

Good luck in your continued recovery

Best Wishes

Lorna and the NTC team

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