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Care Opinion

Child needing urgent x-ray

Posted By aquilakc69

"Child needing urgent x-ray"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Radiology

(as a service user),

GP referred my daughter for urgent x-ray as in severe pain constantly for last number of weeks. Seen by A&E in South West Acute Hospital 3 times and sent home same way she went in, crying and in pain, repeatedly being told it was constipation and take more Laxido! Refused to do a scan. GP referred directly to x-ray for urgent scan due to her ongoing condition as concerned no improvement and as we had booked a private consultant in Belfast for second opinion and we hoped to have scan to show him. GP thought I would be seen quickly but got letter in post following week with appointment for 2 week’s time. Too late for Consultant as very long time for urgent child x- ray. Looking into possibility of getting x-ray done sooner privately elsewhere if they won’t change it, which they probably won’t. Very upset in circumstances. Will speak to GP about this as we can’t wait another 2 weeks.

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Responses

Response from Aisling Howell, Assistant Radiology Service Manager, Western Health & Social Care Trust 2 months ago
Aisling Howell
Assistant Radiology Service Manager,
Western Health & Social Care Trust

Submitted on 20/02/2024 at 20:25
Published on Care Opinion at 20:25

picture of Aisling Howell

Dear aquilakc69, I am sorry to hear that your daughter is unwell. I don’t know the exact details so if you would like to contact me directly at the Radiology Department, I will look into this for you. Aisling Howell 02866382602

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Response from Michelle Scott, Patient Client Experience Lead, Primary Care and Older Person, Western Health and Social Care Trust 2 months ago
Michelle Scott
Patient Client Experience Lead, Primary Care and Older Person,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 21/02/2024 at 13:46
Published on Care Opinion at 13:46

picture of Michelle Scott

Hello aquilakc69,

My name is Michelle Scott Patient Client Experience lead for the Western trust. Thank you so much for sharing you and your daughters experience with us. I am so sorry to read of your daughters experience and that she remains in a lot of pain. I was happy to read Aisling has responded so quickly and I hope by her quick response and invite to speak directly to the department shows we fully acknowledge and understand your urgency in this matter which I believe by speaking with the department would be the quickest way. Another option would be to contact appointments 02871345171 ext. 215000. I spoke with a member of the radiology team who has advised of a cancellation list and will try their best to accommodate patients. Please also feel free to contact me directly 07833402847 or 02871345171 ext. 214486.

I hope this information is helpful

wishing your daughter a speedy recovery

kind regards

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847

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