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Kind and supportive consultant and support staff

Posted By correspondencexn87

"Kind and supportive consultant and support staff"

About: Lagan Valley Hospital / Lisburn Phlebotomy Hub

(as the patient),

After initial diagnosis I was referred to the phlebotomy hub in Lisburn

I found the nurse out there understanding, professional and sympathetic at what has been a frightening time for me the convenience of the site was helpful

It is also worth a mention the helpful and accommodating person arranging appointments a person Oliver

Also the kind and supportive consultant and support staff at the McMillan unit at the Ulster Hospital

I am grateful to all staff mentioned

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 months ago
We have made a change
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 22/02/2024 at 10:03
Published on Care Opinion at 11:34

picture of Conor Campbell

Dear correspondencexn87

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Lisburn Phlebotomy Hub and Ulster Hospital Macmillan Unit.

It is great to learn that the Phlebotomy Service worked so well for you and that you found the team at Macmillan Unit to be so supportive.

I have shared your positive feedback to both teams who greatly appreciate your kind words.

I have also displayed your feedback on our service noticeboards in order to have your recognition of great service shared widely and to motivate all to maintain our high quality standards.

I wish you well going forward.

Best wishes

Conor

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