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Care Opinion

10 hours and still counting

Posted By Stockport01

"10 hours and still counting"

About: Stepping Hill Hospital / Emergency Department

(as a parent/guardian),

Just appalling service, keeping people waiting for 10+ hours swelteringly hot on a cold night. What’s the point in just keeping people sat? Send them home with a set time to come back, increase staffing - need to do something. And if I’ve got a parking ticket when I leave that’ll be the final straw!

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 3 months ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust

Submitted on 21/02/2024 at 15:30
Published on Care Opinion at 15:30

Good morning,

Thank you for taking time to share your experience with us following the recent visit to the Emergency Department. I was sorry to read about the wait you incurred and the impact this had on your experience.

I have shared this feedback with the team so they can use this to look at how this can be addressed within the department for improvements.

Kind regards,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Stockport01 (a parent/guardian)

13 hours before we saw a doctor and then a nurse. Both were great, just not enough of them to see patients in a reasonable time.

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