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"Discrimination"

About: New Stobhill Hospital / Minor Injuries Unit

(as a parent/guardian),

Me and my daughter entered the Stobhill minor injury unit for her foot today upon so we we got questioned by the receptionist there. We were asked if we were local and after being asked for the name of my daughter, the receptionist had all our details on the screen and asked questions to confirm them. Due to my accent, I assume, my daughter was asked for her nationality, when we answered with "British" she asked again thinking we mistook what she said. During our 3.5 hour wait, nobody else that entered minor injury were asked these questions about being local or their nationality.

I have lived in Scotland for 25 years but the attitude of receptionist made me feel totally humiliated and upset that such judgemental treatment still exist at NHS services. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 21/02/2024 at 15:32
Published on Care Opinion at 16:01


picture of Nicole McInally

Dear Sereb55

It is disappointing to read about your experience at the Minor Injuries Unit and please accept my sincere apologies for the upset and humiliation this has caused. This is not the experience we want for anyone using our services.

We take discrimination very seriously in our hospitals and we are committed to promoting equality and diversity. All our staff are required to complete equality and diversity training as part of their mandatory training. This will be discussed with the team so that we can reflect and learn from your experience to ensure this does not happen again.

I hope your daughter is feeling better.

Take Care

Nicole

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