This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My overall experience of the various departments I dealt wit...

Posted By Resident 21

"My overall experience of the various departments I dealt with was brilliant"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Medical Assessment Unit North Devon District Hospital / Ophthalmology North Devon District Hospital / Radiology (X-ray)

(as the patient),

Experienced an excellent session with Susan as part of Orthoptics clinic. She was very knowledgeable and understanding.

Then passed to Dr Jawad of Opthalmology clinic, he again was very knowledgeable and thorough.

Moved on to Medical via A&E, more tests (all good) then waited for CT Scan, too late in the day for a scan so went home after a very long day.

Called to SDEC, excellent facility and lovely staff. Called for scan but first machine did not work (surprising for a district hospital, no supports on a Sat). Second machine OK and operator excellent. Got results about 2 hours later (all good).

Already have date for my next appointment with eye clinic.

Apart from long/tiring days, my overall experience of the various departments I dealt with was brilliant.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Baxter, Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Lisa Baxter
Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 19/02/2024 at 11:40
Published on Care Opinion at 11:40

Dear Resident 21,

I am pleased to hear that you felt your experience in the eye clinic was so thorough and came from colleagues whom you felt were knowledgeable. I hope this gave you peace of mind. I will pass on your lovely feedback to our orthoptist Susan, and Dr Jawad. Many thanks for letting us know about your good (though tiring) visit.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 20/02/2024 at 13:27
Published on Care Opinion at 13:27

Dear Resident 21,

Thank you for taking the time to provide us with your feedback about all the departments you attended. I am glad to hear that the services and area's you visited were all brilliant. I can imagine it was a very long and tiring experience but glad that so far all your results seem good and you have your follow up appointment.

Take care and all the best

Sophie Hutchings

ED Governance & Operational Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gareth Bosence, Advanced Clinical Practitioner - Acute Medicine (Northern Services), AMU incorporating SDEC and Medical Assessment Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Gareth Bosence
Advanced Clinical Practitioner - Acute Medicine (Northern Services), AMU incorporating SDEC and Medical Assessment Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 22/02/2024 at 13:25
Published on Care Opinion at 13:25

Dear Resident 21,

Thank you for taking the time to provide positive feedback regarding your time on SDEC. We do aim to provide an welcoming environment as well as prompt inputs and reviews.

I hope you continue to have a supportive experience during your ongoing care,

Best Wishes

Gareth

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k