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"My anxiety was reduced by an empathic and capable team"

About: Royal Cornwall Hospital (Treliske) / Endoscopy/Colonoscopy

(as the patient),

After a positive bowel cancer test, I was booked for a colonoscopy at Treliske Hospital. This sent my anxiety levels very high and required extra medication just to get there.

Once booked in I was still very anxious as I waited for my colonoscopy, although the preparation nurse was very comforting. When I went into the room and was asked to lay on the trolley my anxieties started to fade.

From that time, I felt little or no anxiety as I was with an extremely accomplished team. A team that had a lot of empathy and kept me informed throughout. It is a long time since I have felt that secure and confident so was able to relax more and let them do their job.

I can only give my thanks, which seems so little to me, to the team that helped that day.

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Responses

Response from Alexandra Kingdon, Clinical Endoscopist, Endoscopy Department, Royal Cornwall Hospitals NHS Trust 2 months ago
Alexandra Kingdon
Clinical Endoscopist, Endoscopy Department,
Royal Cornwall Hospitals NHS Trust
Submitted on 15/02/2024 at 09:59
Published on Care Opinion at 10:08


Good morning,

We are very happy to hear that you felt at ease during your procedure and pleased the endoscopy team helped to reduced your anxieties, to make the whole experience that little bit kinder for you. I will pass on your kind words to the team.

Alex Kingdon

Clinical Endoscopist

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jan Crapp, Clinical Matron, Specialist Services and Surgery, RCHT 2 months ago
Jan Crapp
Clinical Matron, Specialist Services and Surgery,
RCHT
Submitted on 15/02/2024 at 11:04
Published on Care Opinion at 11:06


Good Morning

Thank you very much for taking the time to inform us of your experience and the positive comments you have shared. Feedback such as this is a real boost for the endoscopy team and will be shared with everybody,

Kind Regards

Jan Crapp

Matron for Specialist Services and Surgery

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by RiverTees (the patient)

It was my pleasure and I believe staff should be told when their performance had such an effect.

Thank You

River Tees

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