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Appointment issues, but wonderful nurse in the end

Posted By mineralcp75

"Appointment issues, but wonderful nurse in the end"

About: University Hospital Ayr / Sexual health

(as a service user),

Nurse was wonderful and gave good advice.

I had previous appointment for next week, but in October a letter came with cancellation notice, but did not offer rescheduling. I phoned in December and was advised that they would be in touch.

In early January, I contacted them again and again, advised I would be contacted again. Last week I phoned again and spoke with Nurse Linda and she made an appointment for me this week.

Linda asked me some questions then did examination and suggested removal of the pessary and replaced with a softer ring. There was no discomfort and I felt so much more comfortable.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 20/02/2024 at 12:19
Published on Care Opinion at 12:19

picture of Pamela Gibson

Dear mineralcp75

Thank you so much for taking the time to share feedback on your healthcare experience with us via Care Opinion.

I am sorry that you experienced some issues in relation to your appointment, but glad to hear that Linda was able to schedule an appointment for you. I am also glad to hear that you received such professional and knowledgeable advice from Linda and that she was able to suggest a more comfortable solution for you.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind words with Linda. I know she will be delighted to receive this feedback and it will be really encouraging for her to know that you felt so well supported by her.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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