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Compassion, care, patience

Story from nhs.uk

"Compassion, care, patience"

About: Scarborough General Hospital

I was recently hospitalised due to a persistent and ongoing stomach issue and the care I received within those hours was nothing short of first rate. Although I was slightly upset with my wait due to being in pain this was quickly addressed and was no fault of the wonderful staff helping me but down to a lack of resources from chronic underfunding. Every single member of staff treated with me with respect and compassion in what was a very hard and uncomfortable time for me, including constantly checking up on me and even cracking jokes and making me smile. Every single member of staff at your hospital is nothing short of incredible.

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Responses

Response from York and Scarborough NHS Trust 2 months ago
York and Scarborough NHS Trust

Submitted on 29/02/2024 at 12:29
Published on Care Opinion at 12:29

Thank you for your comment. I am delighted to hear about the excellent care you received at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

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