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"Ignorant,Arrogant,uncaring staff."

About: York Hospital

My son went to A&E, because he was feeling so ill. He was checked over apparently and told that he had to leave as he was not going to have anything further done. A nurse told him to leave as he sat trying to work out how to get home, she told him it wasn't her problem he was stranded. He asked in reception if he could sit there until he found a way to get home. Security came along and were aggressive towards him,it's not a dose house for druggies and drunks apparently,my son was neither. My son could barely walk,he was so unwell. He managed to get home eventually. My son found out he had cancer on the 23rd of December 2023, he passed away on the 6th January 2024. I just wanted to thank all the staff that dealt with him when he attended York Hospital. Well done for spotting the cancer.I have lost my lovely, unoffensive son, I already lost my eldest son and my husband, so have no one now.

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Responses

Response from York and Scarborough NHS Trust 2 months ago
Submitted on 29/02/2024 at 12:28
Published on Care Opinion at 12:28


Thank you for your comment. I am sorry to hear that your son had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss his experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

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