"Disgrace to the nhs"

Just been on hold for 15 mins trying to arrange my booster jab finally put in a queue of 6 eventually after 12 mins phone started to ring and ring and ring and ring after 8 mins of ringing I put down the phone either the staff are profoundly deaf or completely ignorant the practice is a disgrace and embarrassment to the nhs it needs a root and branch overhaul and a team that actually want to help goodness knows how much money has been spent why have phones or staff that will not answer a phone a full independent review of this so called medical centre is needed