"Nit getting an urgent appointment "

After completing an e.consult I was advised that I needed to see a doctor.??? I was in extreme pain and just wanted to see a doctor. I was replied to via my mobile and I was instructed to go to A & E As I was in pain I really did not want to wait hours and hours I A & E. I was told that the doctors could not help me. I went to A & E and after 4 hours was seen by a doctor who advised some test. Urine, chest x ray, urine and test. All tests were unremarkable. I though I may have a kidney stone but that was ruled out and was told I must have pulled a muscle. I new I had not pulled a muscle. When looking at pain on left side of back and waist. Shingles was on the list. I'm extremely angry that I could not see a doctor on that day Monday 5th February 2024 . I would like the woman who instructed me to go to A & E to listen to her patients request and possible have more training. I did have shingles. If she had let me see a doctor he probably would have diagnosed shingles and I would have been prescribed Antiviral tablets within 72 hours which is recommended. I was at A & E for 6 1/2 hours in great pain listening to people crying, arguing, complaints and a drunk man took his trousers and pants down and urinated in front of 50 people. Please tell me please, if you are sending your patients to A &E and to their local pharmacists. What on earth are you actually doing. I would like to know what the name is of the woman who instructed me to go to A & E so I can avoid any contact with her in future. Please reply .