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"Great Care at Breast Clinic"

About: Belfast City Hospital / Breast Imaging Belfast City Hospital / Breast Surgery

(as the patient),

After an 8 week wait, I was glad to attend my appointment at this visibly busy clinic. I’d been advised from the outset, by my GP it was unlikely to be anything serious but it was reassuring to get the thorough one-stop-shop style examinations. 

I requested to have my initial examination carried out by a doctor rather than a nurse practitioner. Not having a medical background, naturally, I don’t understand roles & ranks. For example, I don’t know what a nurse practitioner is etc. Recently, I’d had chaotic experience with registrars in a different department so I was somewhat anxious & it was kind of the staff to accommodate me. 

The consultant Mr Hoo was outstandingly pleasant & has excellent interpersonal skills.  

I was delighted to have Ellie, a student nurse with me for the hours I was there. She was very empathetic and told me she understood why some patients might not want a student observing, and that she may not like it herself. However I thanked her at the end for accompanying me as I was glad of the company & support she provided me with. 

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Responses

Response from Chris Thomas, Service Manager, Surgery and Specialist Services, Belfast HSC Trust 2 months ago
Chris Thomas
Service Manager, Surgery and Specialist Services,
Belfast HSC Trust
Submitted on 19/02/2024 at 15:51
Published on Care Opinion at 15:51


Dear AD2022,

Thank you for your important feedback in respect of your attendance at the Breast Clinic.

My name is Chris Thomas, Breast Surgery Service Manager and whilst I am sorry about the waiting time for your appointment, I am very pleased your experience was a positive one.

I have passed on your kind comments about Mr Hoo and the Sister in Outpatients in relation to the Student Nurse, Ellie.

Thank you again for taking the time to share your experience with the Trust through Care Opinion.

Kind regards

Chris

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