"I was treated with kindness"

I felt hugely grateful to Charlestown Surgery. They truely go above and beyond to give patient centred care with a kind manner. I phone at 3.30pm to enquire what I could do as I had sinusitis and the pain was getting worse. The receptionist Lorraine was very helpful and invited me to email the practice with my symptoms and she would ask if the GP could help. Within two hours my prescription was waiting at the adjoining chemist to pick up. A simple process perhaps but I was very touched by the service when I made a late request on a Friday afternoon. I felt I was treated with kindness.