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"Little Boy's Broken Foot"

About: Lagan Valley Hospital / Urgent Care Centre The Ulster Hospital / Minor Injury Unit

(as a service user),

This week for the first time ever my son fractured his foot. He has been such a brave boy and other than being non weight bearing on that foot you wouldn't have knew.

I brought him to Lagan valley urgent care and it was understandably busy but I felt that the whole examination of him and explanation of what happened to him was extremely rushed. There was no real time given to explain what happened, then while his foot was being strapped someone stood outside and stared in as they needed the space for another patient. I know everywhere is so busy but I left with no information on what I should or shouldn't do for him. My son was given the option for a full cast or strapping as the department didn't keep paediatric boots, but they said I could try somewhere else myself.

I did get in contact with the Ulster minor injuries to source a boot and they were absolutely wonderful. They were so good with him and gave him so much care and attention. The deputy sister (I wish I could remember her name) was wonderful and the doctor was also great. They had his notes checked over and looked at his x-rays and had him in a boot in no time. They also did a fracture referral of some sort (can't quite remember what though). I left confident in how to look after him and his injury.

I just wanted to post to really thank the Ulster minor Injuries for being so helpful with him! 

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 13/02/2024 at 17:40
Published on Care Opinion at 17:40


Hi neptunen49

Thank you for taking time to tell us of your experience when attending Lagan Valley and the Ulster Minor Injuries. I will share your comments with the teams and ask them to reflect on the information provided at discharge to ensure patient and families feel supported and prepared.

thank you for your kind comments about the Ulster team, I will share them with the team and they will really appreciate them.

I do hope your son is doing well and will soon be on the mend.

Kind regards

Jenny

ED Lead Nurse

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