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Served very quickly and kindly

Posted By Anne Marie 59

"Served very quickly and kindly"

About: Dermatology / CLIC (Community Locality Image Centre) General practices in Fife

(as a service user),

I went to GP, and got referred (with photos sent) to the dermatology dept.

Within a week I got a request to come to clinical photography during the next two weeks in the dermatology department, which was a drop by service. Excellent and served very quickly and kindly. Photographer was extremely clear. Within two days I got a phone call that there was a cancellation the next day. So I went along and was seen again quickly and efficiently. The doctor examined 3 abnormalities : froze 2 warts and reassured me that the brown area on my cheek was not cancerous. Job done. All sorted in 3 weeks (might have even been 2, except I was away for a week!)

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 20/02/2024 at 17:02
Published on Care Opinion at 17:02

picture of Siobhan Mcilroy

Dear Anne Marie 59

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am delighted you were pleased with the quick referral from your GP to dermatology and with the clinical photography service to have pictures taken. It is brilliant you were seen in 3 weeks, this must have given you such peace of mind. I am sure the team will be delighted with your feedback.

I hope you had a lovely holiday!

Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from NHS Tayside 2 months ago
NHS Tayside

Submitted on 23/02/2024 at 18:03
Published on Care Opinion on 26/02/2024 at 08:53

Dear Anne Marie 59

My name is Andrew, and I am the clinical photography service lead. The Community Locality Image Centre (CLIC) is a new service, so we are extremely pleased to hear about your positive experience. The team strive to provide as much information as possible during the photography process, with an aim to make every patient as comfortable as possible. The feedback is important to improve services and has been forwarded to the wider team. Thanks again for taking the time to complete.

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