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Excellent first contact physiotherapist

Posted By MN02

"Excellent first contact physiotherapist"

About: The Ulster Hospital / Minor Injury Unit

(as the patient),

Injury in hip area from running, attended ulster minor injury unit. Incredible efficient service. I’m and out with 30 minutes following thoroughly detailed assessment, examination and advice from Physiotherapist Richard.

Many thanks!

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 12/02/2024 at 10:00
Published on Care Opinion at 10:00

picture of Conor Campbell

Dear MNO2

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Ulster Hospital’s Minor Injuries Unit.

It is great to learn that you have been looked after so well and found the service to be so helpful and convenient.

I have shared your positive feedback to Richard and the team who greatly appreciate your kind words.

I have also displayed your feedback on our service noticeboard in order to have your recognition of great service shared widely and to motivate all to maintain our high quality standards.

I hope that you can continue to put the miles in and that we can continue to put the smiles in!

Best wishes

Conor

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