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Care Opinion

Lack of information

Posted By result

"Lack of information"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / Xrays and Scans (Radiology)

(as the patient),

I was initially asked to sit in a waiting area. I sat for 40 minutes seeing other patients being attended to and at no time was I informed as to when or if I would be seen.

The eventual treatment was very good however the complete lack of information (example - you will be seen as soon as possible) led to a very negative response from me. The system deals with physical treatment, but seems unable to deal with any stress built up due to lack of information.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 12/02/2024 at 12:08
Published on Care Opinion at 12:08

picture of Nicole McInally

Dear Result

Thank you for taking the time to share your story. I am sorry to hear that you were not given an update whilst waiting for your appointment and please accept my apologies for the additional stress this caused. Your feedback will be shared with the team to ensure that we resolve this issue. I am glad that the treatment was good.

Take Care

Nicole

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Response from Alice Wright, Office Manager, Diagnostics, NHS Greater Glasgow and Clyde 2 months ago
Alice Wright
Office Manager, Diagnostics,
NHS Greater Glasgow and Clyde

Submitted on 12/02/2024 at 15:56
Published on Care Opinion at 16:08

Hi Result,

I am currently out of my office today and tomorrow but can I ask that you call me directly on 0141 211 0154 to discuss the lack of information you were given.

Alice Wright

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