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Customer care excellent from all

Posted By Newby Patient

"Customer care excellent from all"

About: Queen Elizabeth University Hospital Glasgow / Initial Assessment Unit Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

Referred by local doctor to IAU approx 12 noon 08/02/2024

Receptionist friendly and helped me to install WhatsApp on my phone as reception difficult.

Nurse who took blood pressure saw I was a bit tense friendly and helped me to relax. Nurse who took blood samples helpful friendly and also extracted blood with first try not normal previously done elsewhere

Doctor precise took all my details listened to what I had to say gave me examination before sending me for X-ray. Xray dept nurse friendly put me at ease X-ray done quickly.

Doctor with results summed up clearly and precisely clearly what I had told him then gave me results of tests in layman terms and helpful advice

Left hospital approx 4pm

Customer care excellent from all. Bloodpressure/blood tests/examination/Xray and results all done in 3.5 hours without prior appointment.

To all staff take a bow from a grateful patient

 

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Responses

Response from Siobhan Rawdon, Lead Nurse, Acute Receiving Unit, Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 2 months ago
Siobhan Rawdon
Lead Nurse, Acute Receiving Unit, Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 12/02/2024 at 12:24
Published on Care Opinion at 12:45

Good morning,

Many thanks for taking the time to provide feedback, I will ensure your email and gratitude is passed on to all The Initial Assessment team, which I know will be appreciated. I hope you are feeling better.

Kind regards,

Siobhan Rawdon

Lead Nurse Acute Receiving Units QEUH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Newby Patient (the patient)

Thanks for reply I will continue singing praises of Queen Elizabeth University whenever and wherever possible

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