"Patient confidentiality"

I was recently at Aberdeen Health Village to sign a pre-op consent form and give blood sample for tests before the op takes place. You will see all my previous stories were positive except this one.

I felt the reception staff are not warm enough and do not maintain patient's confidentiality as they asked what's your appointment about when the room is full of patients standing close to you.

They never apologised for keeping me waiting for an hour to see a doctor. The nurse also came to the waiting area and asked me to confirm date of birth after shouting for my name where lots of other people were sitting and watching us.